Systrix Call Center

Systrix has positioned itself to provide high quality bilingual English and Spanish call centre outsourcing and to focus predominantly on the North, Central and South American markets. We believe that by sticking to what we know we can provide our customers with a service they won't get from other call centers. Latin America is one of the fastest growing markets right now and we all know how big North America is, why not put your call center in the hands of people who know the markets they operate in?

High levels of service at a price that saves money is a standard in today’s call center business, however Systrix is able to go beyond this to offer something most other centers don’t even consider – empathy! Crucially we understand that your outsourced call center is an extension of your own business and needs to be staffed and managed by the kinds of professionals you can trust to represent your business in the right way.

It is this approach that sets Systrix calls centers apart from the competition. We recognize that we are one of the customer facing aspects of your business and therefore we consider ourselves a part of your business. By taking the time to understand your company, how you position yourself and what you need from a call center solution, Systrix can offer you a working business relationship that few others ever attain.

No client too big or small, a custom solution fits all

Systrix works with companies of all sizes and across most industries and it is our unique approach to each one that has really set us apart from the competition. Once you have contacted us, a trained and senior member of Systrix will undertake a process of careful consultation in which we will understand and establish your call center needs and offer any advice and guidance that we feel relevant.

This tailored approach to our service guarantees that you, the customer, get a solution that fits both your financial and operational needs. We will work with you to understand the reasons behind your desire to outsource your call center, from a need to improve sales and customer service to better marketing of new or existing products. We will then offer you a solution based upon your needs and budgets and our services.

Systrix works to close SLA’s and the first one we give you is absolutely free: Once an initial consultation has taken place we promise to return to you within 24 hours with a detailed quotation and plan of action.

Once all parties are in agreement, Systrix is then in a position to move rapidly to put in place goals and time frames and any specialized training that might be needed to suit the demands of your company.